Senior Customer Operations Manager

Job overview

The Senior Customer Operations Manager is an onsite role based in Somers, WI. Compensation is not specified for this position, which supports the customer service department at Uline, Inc. This role exists to manage backorder and custom drop-ship operations while focusing on quality, speed, and accuracy. The manager will guide team leaders in analyzing results and building strong vendor relationships to enhance service quality.

What you'll do

• Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
• Guide leaders in analyzing department results for trends and improvement opportunities.
• Track and report gross profit, return, vendor performance and customer feedback metrics.
• Work with other Uline teams to enhance customer service processes and identify new product opportunities.
• Build strong vendor relationships to resolve issues quickly and enhance service quality.

What we're looking for

Skills & competencies

full-time

day shift

somers wi

uline

customer service

management

operations

backorder

vendor management

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance coverage, 401(k) with 6% employer match, multiple bonus programs, paid holidays, and tuition assistance.

Why this role

On-site fitness center, walking paths, and tuition assistance program.

About the employer

Uline, Inc. is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.