Alarm Service Technician

Job overview

The Alarm Service Technician is an onsite role based in Norfolk, VA. Compensation is not specified for this position, which supports the smart security operations of Brinks Home. This role is responsible for the installation, maintenance, and inspection of low-voltage electronic security equipment at customer sites. The technician will troubleshoot technical issues, perform system repairs, and provide demonstrations to ensure customer satisfaction and system functionality.

What you'll do

• Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others. Ability to troubleshoot technical problems. Replace system components as assigned
• panels, peripheral devices, audible/visual alarms, etc. Driving to customer homes to perform service. Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair. Customer education and training including a system demonstration. Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations. Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service. Identify opportunities to improve the use and functionality of the customers system and provide those recommendations. Maintain safety practices to prevent against injury and damage to property. Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction.

What we're looking for

Skills & competencies

full-time

day shift

norfolk va

brinks home

alarm technician

low-voltage

security systems

field service

customer service

onsite

no on-call

veteran friendly

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education

About the employer

Brinks Home is hiring for this role. Industry: Security Systems Services (except Locksmiths). Sector: 56.