Service Desk Engineer

Job overview

The Service Desk Engineer role is onsite in Kansas City, MO, and compensation is not specified. Complete Technology Services is a managed service provider supporting businesses’ technology needs across the Midwest. The engineer takes ownership of escalated support tickets and helps end users resolve technical issues through phone, email, remote access, or in-person support. The role contributes to client service by maintaining systems, documenting resolutions, and meeting service-level agreements.

What you'll do

• Own escalated client tickets and drive timely resolution
• administer Microsoft 365 users and licenses
• configure and maintain firewalls and switches
• provide service desk support including printer installations, password resets, and account management
• resolve workstation, printer, phone, and computer issues
• document requests, actions, and resolutions
• ensure compliance with client SLAs
• participate in evening and weekend work and a 24x7 on-call rotation.

What we're looking for

Skills & competencies

service desk engineer

it support

microsoft 365

network management

firewalls

switches

kansas city mo

onsite

complete technology services

ticket escalation

24x7 on-call

evening and weekend availability

Work arrangement

• Weekend coverage required

Why this role

The posting requires availability for evening and weekend work and participation in a 24x7 on-call rotation. Occasional travel to client offices may be required.

About the employer

Complete Technology Services is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.