Customer Service Representative — Healthcare Imaging Service

Job overview

The Customer Service Representative role is onsite in North Charleston, SC. Compensation is not specified. CMS Imaging supports healthcare providers with service for critical imaging equipment, and this role coordinates service requests for customers, field service engineers, and vendors. The representative helps keep equipment service operations organized and responsive by managing work orders, dispatching technicians, processing parts orders, and keeping customers informed. The role contributes to timely, reliable support for healthcare providers and accurate service records and invoicing.

What you'll do

• Serve as a first point of contact by phone, email, and shared inboxes
• create and manage service work orders
• dispatch field service engineers and communicate scheduling updates
• review completed work orders and release service reports
• support accurate invoicing
• maintain customer, equipment, and service records
• and support visitors, internal teams, and service operations.

What we're looking for

Skills & competencies

cms imaging

customer service representative

north charleston sc

healthcare technology

imaging equipment

service work orders

technician dispatch

parts orders

customer communication

service coordination

invoicing

microsoft office

Work arrangement

• Weekend coverage required

Why this role

High school diploma or equivalent required; associate degree preferred. One to three years of customer service, administrative support, dispatching, call center, or service coordination experience is preferred.

About the employer

CMS Imaging Inc is hiring for this role. Industry: Electronic and Precision Equipment Repair and Maintenance. Sector: 81.