Account Manager, Healthcare

Job overview

The Account Manager, Healthcare role is listed as hybrid in McLean, VA, with compensation not specified in the listing. ID.me’s digital identity technology serves healthcare organizations and supports its commitment to enabling secure digital identity for all. The account manager owns established healthcare customer relationships and works to strengthen retention, expansion, and long-term customer success. By coordinating with internal teams and understanding customer goals, the role helps healthcare clients realize value from their ID.me partnership.

What you'll do

• Manage a portfolio of active healthcare accounts as primary contact and strategic advisor. Develop account plans, build executive relationships, lead business reviews, and identify upsell, cross-sell, renewal, and retention opportunities. Coordinate onboarding and ongoing value realization with internal teams
• relay customer feedback and product gaps to inform the healthcare roadmap.

What we're looking for

Skills & competencies

account manager

healthcare

mclean va

id.me

hybrid

customer success

healthcare technology

enterprise accounts

retention

account expansion

digital identity

customer relationships

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, HSA and FSA options, 401(k) match, parental leave, paid time off, company holidays, disability and insurance options, employee assistance, pet insurance, wellbeing and childcare discounts, and learning and development benefit.

Why this role

The posting describes a full-time, in-office culture while identifying this role as hybrid in the structural listing. Preferred locations include New York City, the DC Metro Area, Nashville, or Austin, with travel to customer meetings and events.

About the employer

IDMe is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.