Customer Service Representative — State Farm Agent Team

Job overview

The Customer Service Representative role is onsite in Schaumburg, IL. Compensation is $40,000–$50,000 per year. The agency’s mission is to care for customers with honesty, kindness, and respect. The representative supports customer experience and agency growth by answering policy questions, assisting with policy updates, processing claims, and maintaining accurate interaction records. The role also coordinates with agency colleagues and anticipates community members’ needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up
• maintain accurate records of customer interactions
• coordinate with agency team members.

What we're looking for

Skills & competencies

customer service representative

insurance agency

policy information

policy changes

claims support

customer records

polish required

schaumburg il

anna gaudyn state farm agent

full-time

health insurance

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), performance-based bonus, flexible schedule, health insurance, paid time off, training and development, and advancement opportunities.

Why this role

Bilingual Polish is required. Previous customer service experience is preferred.

About the employer

Anna Gaudyn - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.