Call Center Agent

Job overview

The Call Center Agent role is onsite in Palatine, IL. The schedule is Tuesday–Saturday, with either 7:00 a.m.–3:30 p.m. or 11:30 a.m.–8:00 p.m. Pay is $20–$21 per hour, based on experience. The role supports a growing logistics organization’s customer interactions. The agent handles customer questions and requests related to deliveries, pickups, orders, and shipment issues. The position coordinates schedules, maintains accurate records, and works with internal teams and service partners to resolve delivery-related concerns.

What you'll do

• Handle inbound and outbound phone, email, and chat communications
• coordinate delivery and pickup schedules and provide updates
• assist with shipment inquiries, service requests, disputes, and claims
• process orders and payment transactions through approved systems
• maintain scheduling and customer information
• collaborate with internal teams, vendors, and service partners to resolve issues
• provide courteous service and timely solutions.

What we're looking for

Skills & competencies

call center agent

palatine il

addison group

logistics

customer service

$20–$21/hr

tuesday–saturday

inbound calls

outbound calls

shipment support

order processing

medical

dental

vision

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible for medical, dental, vision, and 401(k)
• onboarding and training
• internal promotion opportunities.

Why this role

Two schedule options; Tuesday–Saturday workweek; onboarding and training program; internal promotion opportunities.

About the employer

Addison Group is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.