Director of Client Services

Job overview

The Director of Client Services is an onsite, full-time role in West Palm Beach, FL, with compensation of $150,000–$170,000 per year. The role supports a South Florida residential home services business with a nearly 40-year operating history that is focused on growth and operational expansion. The Director leads service operations and works with the President and senior leadership to improve service delivery, operational efficiency, revenue growth, and profitability. The role develops field teams and scalable processes to support the company’s continued expansion.

What you'll do

• Lead and develop field service technicians
• oversee service delivery and customer-facing operations
• improve scheduling, response times, productivity, and service processes
• manage escalations and customer relationships
• identify recurring service and revenue opportunities
• coordinate with installation, field operations, sales, and business development
• track service and customer performance indicators
• and work with executive leadership on operational strategy.

What we're looking for

Skills & competencies

director of client services

west palm beach fl

taltran.ai

home services

field service operations

customer service

operations leadership

revenue growth

service delivery

full-time

$150k–$170k/year

Work arrangement

• Weekend coverage required

Why this role

Senior leadership role with direct partnership with the President and potential advancement into broader executive responsibilities.

About the employer

taltran.ai is hiring for this role. Industry: Office Administrative Services. Sector: 56.