Customer Service Management Trainee

Job overview

The Customer Service Management Trainee role is an onsite position located in Great Lakes, IL. Compensation is specified as $29 to $34 per hour, and this role supports the customer service department at Uline, a leading distributor of shipping and packaging materials. This role exists to develop emerging leaders through a comprehensive hands-on training program. The trainee will learn to manage and develop a team of customer service representatives, set performance goals, and identify opportunities for process improvements to ensure high-quality service delivery.

What you'll do

• Master customer service management through hands-on training
• Manage and develop a team of representatives
• Set clear performance goals and provide feedback
• Evaluate team performance
• Identify and implement department process improvements.

What we're looking for

Skills & competencies

full-time

day shift

great lakes il

uline

management trainee

customer service

$29-$34/hr

onsite

drug-free workplace

bachelor's degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance.

Why this role

Includes comprehensive training program, significant growth potential, and access to on-site fitness center and café.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.