Customer Success Specialist

Job overview

The Customer Success Specialist role is listed in Modesto, CA; the posting describes hybrid or fully remote flexibility as role-dependent but does not specify which arrangement applies to this position. Compensation is $27–$31 per hour. The Semios Group develops agricultural technology to help growers, agronomists, and agricultural retailers improve sustainability and profitability. The specialist supports customers and Territory Managers by helping customers use Semios tools and systems, resolving support needs, and building productive relationships. The role also supports renewals, onboarding, customer engagement, and internal sales and field-service teams so they can focus on growth and service.

What you'll do

• Create customer accounts, quotes, and sales orders
• obtain approvals for discounts and rates
• coordinate customer contract renewals
• maintain territory CRM records and communication logs
• prepare for renewals and customer meetings with Territory Managers
• create and execute service tickets
• onboard customers virtually and in person
• provide support by phone, email, and in-app chat
• represent the company at trade shows and events
• relay customer feedback
• encourage engagement with Semios tools
• support sales operations and company initiatives
• improve customer journey processes.

What we're looking for

Skills & competencies

customer success specialist

the semios group

modesto ca

$27–$31/hr

agricultural technology

customer onboarding

technical support

customer renewals

crm

territory managers

grower support

customer engagement

Work arrangement

• Weekend coverage required

Benefits & perks

• Generous vacation policy and year-end winter break
• comprehensive health plans
• 401(k) plan
• hybrid or fully remote flexibility where role-dependent.

Why this role

Requires two or more years of experience with customer onboarding, implementation, adoption, and technical support. A degree or diploma in business or a related field, agricultural experience, and Spanish fluency are preferred; a valid driver’s license and ability to commute when necessary are required.

About the employer

The Semios Group is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.