Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Idaho Falls, ID. Compensation is up to $25 per hour depending on experience, plus performance bonuses. Criterion Plumbers provides plumbing services and identifies customer service as part of its onsite team. The representative schedules appointments, answers questions about services, and troubleshoots basic issues while coordinating with technicians. The role supports customer satisfaction and helps ensure completed work is technically correct.

What you'll do

• Assist customers with appointment scheduling
• answer questions about services and troubleshoot basic issues
• coordinate with technicians to support customer satisfaction and technical correctness
• communicate by phone, text, email, and internet
• multitask and work independently.

What we're looking for

Skills & competencies

customer service representative

plumbing services

appointment scheduling

customer support

technician coordination

idaho falls id

criterion plumbers

full-time

monday–friday

9 a.m.–6 p.m.

up to $25/hour

performance bonuses

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical insurance
• vision and dental insurance options
• paid training
• paid holidays and vacations
• performance bonuses.

Why this role

Full-time schedule is Monday–Friday, 9 a.m.–6 p.m.; flexible availability, including weekends and some nights, is also required. ServiceTitan and dispatching experience are preferred.

About the employer

Criterion Plumbers LLC is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.