IT Helpdesk Technician II, Service Center

Job overview

The IT Helpdesk Technician II, Service Center role is onsite in Washington, DC, and pays $23.18–$26.44 per hour. The role supports users at FCC headquarters and GB campuses through Chenega Agile Real-Time Solutions’ federal IT support services.

What you'll do

• Provide in-person Tier II desktop support, respond to hardware, software, and network tickets, track and resolve issues in ticketing systems, and support workstation setup.
• Provide VIP support as needed, maintain documentation, manage incoming calls, monitor SLA compliance, and train users on frequently asked technical issues.

What we're looking for

Skills & competencies

it helpdesk technician ii

service center

washington dc

chenega

full-time

tier ii support

desktop support

ticketing systems

workstation setup

public trust clearance

u.s. citizen

$23.18–$26.44/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Chenega MIOS describes a broad benefits offering and professional development opportunities
• specific benefit details are not listed in the posting.

Why this role

Requires U.S. citizenship and ability to obtain Public Trust clearance; active CompTIA A+ certification is preferred.

About the employer

Chenega Corporation is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.