Insurance Customer Service Representative

Job overview

The Insurance Customer Service Representative role is onsite in Clio, MI, with an annual salary range of $45,000–$55,000. The role supports Patrick McGuire Farm Bureau Insurance in serving clients and building relationships in the community. The representative assists existing clients with policy questions, coverage reviews, and service requests, while identifying needs and recommending insurance solutions. Proactive follow-up, accurate records, and appointment scheduling support client retention and agency goals.

What you'll do

• Build and maintain customer relationships
• assist with policy questions, coverage reviews, and service requests
• explain insurance products and coverage options
• identify customer needs and recommend appropriate solutions
• schedule appointments for agents
• support retention through proactive service
• maintain accurate customer records
• collaborate with team members to meet agency goals.

What we're looking for

Skills & competencies

insurance customer service representative

clio mi

patrick mcguire farm bureau agent

policy support

coverage reviews

customer retention

appointment scheduling

annual salary $45,000–$55,000

training and mentorship

bonus opportunities

commission opportunities

paid time off

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Training and mentorship
• performance-based bonus
• flexible schedule
• paid time off
• advancement opportunities.

Why this role

Insurance experience is preferred but not required; the posting offers training and mentorship and says a Property and Casualty license is preferred or must be obtained upon hire.

About the employer

Patrick McGuire - Farm Bureau Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.