Client & People Manager

Job overview

The Client & People Manager role is based in Albany, NY, with frequent travel to client sites throughout New York State, up to 40%–50%. Compensation is not specified. Segula Technologies USA is seeking a manager to serve regional clients and lead the internal team supporting their needs. The role connects client expectations with team execution by managing relationships, developing staff, overseeing project timelines and resources, and resolving escalations. It also supports client retention and account growth by identifying opportunities aligned with clients’ evolving needs.

What you'll do

• Serve as a trusted advisor to regional clients
• conduct check-ins and assess satisfaction
• supervise, mentor, and review team members
• travel to client sites for business reviews and issue resolution
• oversee project timelines and resource allocation
• resolve escalations
• identify opportunities to expand client accounts.

What we're looking for

Skills & competencies

client & people manager

client relationship management

people leadership

customer success

albany ny

new york state

frequent travel

40%–50% travel

team development

account growth

segula technologies

Work arrangement

• Weekend coverage required

Why this role

The posting requires willingness and ability to travel frequently, up to 40%–50%, and a valid driver’s license and reliable transportation.

About the employer

Segula Technologies USA Inc is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.