Customer Relations Representative — State Farm Agent Team

Job overview

The Customer Relations Representative — State Farm Agent Team role is onsite in Plainfield, IL; the posting states $42,000–$60,000 per year. Matt Heath’s State Farm agent team supports customers with insurance questions, policy needs, and claims. The representative responds to inquiries, assists with policy changes and claims processing, and resolves customer concerns. The role contributes to customer relationships and agency service through accurate policy management and collaboration with the team.

What you'll do

• Respond to customer inquiries and explain insurance products and coverage
• assist with policy changes, updates, and endorsements
• process claims and follow up
• resolve customer concerns
• maintain accurate policy records and documentation
• collaborate with the agent’s team.

What we're looking for

Skills & competencies

customer relations representative

plainfield il

state farm agent

insurance customer service

policy management

claims processing

customer inquiries

problem-solving

team collaboration

weekday hours

saturday hours

$42k–$60k per year

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) and matching
• performance-based bonus
• advancement opportunity
• training and development
• paid time off.

Why this role

The posting lists weekday hours of 9 AM–5 PM and Saturday hours of 9 AM–12 PM.

About the employer

Matt Heath - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.