Office Receptionist / Customer Service Representative

Job overview

The Office Receptionist / Customer Service Representative role is an onsite, full-time position in Roswell, GA. Compensation is not specified. The Farmers agency offers home, auto, life, and commercial insurance products and provides training support. The role supports current clients and prospective customers through responsive phone and in-person service, appointment scheduling, and cross-selling assistance. It helps the agency maintain customer service standards while supporting sales staff and incoming inquiries.

What you'll do

• Answer incoming calls promptly and return messages
• assist walk-in customers
• respond to inquiries within the specified timeframe
• maintain outbound call volume as needed
• schedule appointments for sales staff
• provide customer service and identify cross-selling opportunities.

What we're looking for

Skills & competencies

office receptionist

customer service representative

farmers - lievano agency

roswell ga

insurance

spanish fluency

phone support

appointment scheduling

cross-selling

training provided

career advancement

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits listed include paid time off, flexible schedule, hands-on training, career growth opportunities, tuition reimbursement, accident, hospital, vision, dental and disability insurance, and health club membership.

Why this role

No prior experience is necessary. The posting seeks a fluent Spanish speaker and describes training and advancement opportunities.

About the employer

Farmers - Lievano Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.