Guest Service Representative, Hotel Front Desk

Job overview

The Guest Service Representative role is onsite in Fairbanks, AK, with compensation of $17 per hour. The position is at Hyatt Place Fairbanks, managed by Northwest x Southern Hospitality, whose hotels focus on guest experiences and team development. The representative serves as the primary guest contact throughout each stay, coordinating check-in, check-out, and hotel services. By answering questions, resolving issues, and working with hotel staff, the role helps ensure a smooth and pleasant visit.

What you'll do

• Coordinate guest check-in and check-out
• answer questions and resolve issues
• coordinate with hotel staff to meet guest needs
• provide customer service in a fast-paced environment. Shifts include 6 a.m.–2 p.m. or 7 a.m.–3 p.m. and may include weekends, holidays, and overtime.

What we're looking for

Skills & competencies

guest service representative

hotel front desk

hyatt place fairbanks

fairbanks ak

northwest x southern hospitality

$17/hr

check-in and check-out

guest services

6 a.m.–2 p.m.

7 a.m.–3 p.m.

weekend shifts

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid holidays after one year
• PTO accrual from day one
• eligible Alaska employees receive sick leave
• health, dental, vision, and company-paid life insurance
• employee assistance program
• retirement planning options including 401(k)
• travel and entertainment discounts
• recognition programs
• referral bonuses.

Why this role

High school diploma or equivalent; previous hotel, restaurant, or hospitality experience preferred; schedule may include varied shifts, nights, weekends, holidays, and overtime.

About the employer

Northwest x Southern Hospitality is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.