Customer Support Team Lead

Job overview

The Customer Support Team Lead role is listed in Chicago, IL, and is described as North America-based; the work arrangement is not specified. Compensation is not specified. The role supports RLDatix’s Customer Support team and its mission to help healthcare organizations improve care and patient safety. The lead coaches support analysts while handling customer cases, helping the team resolve issues consistently from intake through follow-up. The role also monitors workflows and performance data to improve service quality, efficiency, and team capability.

What you'll do

• Lead and develop analysts
• manage customer cases through intake, triage, troubleshooting, escalation, resolution, and follow-up
• coach on case ownership, documentation, prioritization, and escalation
• support adoption of AI-enabled tools, automation, and procedures
• review cases and customer feedback
• monitor service levels, trends, and performance data.

What we're looking for

Skills & competencies

customer support

team lead

healthcare software

case management

analyst coaching

chicago il

rldatix

north america-based

customer experience

workflow improvement

health insurance

dental insurance

vision insurance

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, life, and disability insurance
• 401(k)
• paid time off
• paid holidays.

Why this role

Combines direct case management with analyst coaching and support-process improvement.

About the employer

RLDatix is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.