Front Office Assistant Manager

Job overview

The Front Office Assistant Manager role is onsite in West Dover, VT, with compensation of $25.00–$35.20 per hour. The position supports Vail Resorts’ hotel front office and guest services operations. This manager supervises, trains, and coaches front desk staff while ensuring front office procedures are followed. The role helps provide welcoming guest and owner experiences from arrival through departure and addresses service issues, room assignments, and front office operations.

What you'll do

• Supervise, train, coach, and empower front desk staff
• ensure staff follow hotel and front office policies
• review guest service scores and coach staff
• support owner and guest arrivals and departures
• manage room assignments and resolve double bookings
• maintain bookkeeping records, collect receivables, correct billing discrepancies, and order operating supplies within budget.

What we're looking for

Skills & competencies

assistant manager

front office

hotel guest service

front desk supervision

room assignments

guest relations

owner services

bookkeeping

west dover vt

vail resorts

$25–$35.20/hr

weekend availability required

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee ski passes and lessons, discounts on lodging, food, gear, and shuttles, 401(k), employee assistance program, training and professional development, referral program, and eligible full-time health, dental, vision, and dependent ski pass benefits.

Why this role

Year-round role with resort perks including employee ski passes and lessons, discounts, training, and professional development.

About the employer

Vail Resorts is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.