Front Office Supervisor

Job overview

The Front Office Supervisor works onsite in Long Beach, NY. Compensation is $20–$22 per hour. The supervisor reports to the Front Office Manager and oversees the hotel's front desk team. The role exists to keep front office operations efficient and smooth while supporting guest satisfaction. It supervises daily shift processes, coaches and trains front desk agents, handles guest concerns, and helps ensure consistent service and hospitality.

What you'll do

• Supervise daily front desk operations and ensure adherence to standard procedures
• train, direct, coach, and counsel front desk team members
• resolve guest issues and complaints
• answer reservation and hotel inquiries
• allocate rooms based on guest preferences and requests
• oversee front desk cash transactions and personal bank
• ensure customer care and hospitality standards.

What we're looking for

Skills & competencies

front office supervisor

hotel front desk

guest services

long beach ny

allegria hotel

full-time employment

am shifts

mid shifts

pm shifts

weekend coverage

supervises five agents

$20–$22 per hour

Work arrangement

• Weekend coverage required

Why this role

Directly supervises five front desk agents. The schedule combines AM, mid, and PM shifts based on business and events, with consistent weekend coverage.

About the employer

ALLEGRIA HOTEL is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.