Account Supervisor

Job overview

As an Account Supervisor, you will serve as the strategic link between our airline partners and internal operations teams, ensuring exceptional service delivery, seamless execution, and strong client relationships. In this highly visible role, you will act as the primary point of contact for key airline customers, aligning expectations, resolving challenges, and driving operational excellence across every touchpoint. At SkyChefs, you will oversee day-to-day account management activities while partnering closely with operational teams to deliver customized, world-class in-flight catering solutions. You will play a pivotal role in ensuring contract compliance, enhancing customer satisfaction, and identifying opportunities to improve service performance and operational efficiency.

What you'll do

• Serve as the primary point of contact for assigned airline partners, building strong customer relationships and acting as the liaison between airline representatives, the Customer Service Center (CSC), and Key Account Managers.
• Ensure accurate account billing, provisioning, and service delivery, maintaining alignment with customer agreements and operational requirements.
• Oversee inventory management and maintain established par levels for customer-specific products, equipment, and supplies to support uninterrupted operations.
• Monitor and validate equipment inventories, ensuring timely and accurate counts while maintaining accountability and operational readiness.
• Drive on-time flight departures by coordinating catering operations and ensuring adherence to airline service standards and scheduling requirements.

What we're looking for

Skills & competencies

contract

day shift

mesa az

sky chefs

account management

aviation

logistics

onsite

full-time

client relations

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental & Vision coverage starting Day 1, 401(k) with company match, tuition reimbursement, free meals and on-site parking.

Why this role

Medical, Dental & Vision coverage starting Day 1, 401(k) with company match, tuition reimbursement, free meals and on-site parking.

About the employer

Sky Chefs is hiring for this role. Industry: Caterers. Sector: 72.