Member Service Representative II (Personal Banker – Sales)

Job overview

The Member Service Representative II (Personal Banker – Sales) role is onsite in Pickerington, OH. Compensation is not specified. The position reports to the Branch Manager at KEMBA Financial Credit Union. This high-contact sales and service role helps members address financial needs by recommending products, resolving questions and issues, and maintaining accurate account and sales-support records. It also supports branch operations through compliant processing and coordination with colleagues and management.

What you'll do

• Recommend products and services to meet members’ financial needs
• resolve member issues and inquiries
• perform file maintenance and account changes
• maintain professional member relationships
• complete reports and records
• track sales support and processing activity
• register and maintain Nationwide Mortgage Licensing System registration as a Mortgage Loan Originator and complete related compliance training
• follow credit union policies and procedures.

What we're looking for

Skills & competencies

member service representative ii

personal banker

pickerington oh

kemba financial credit union

full-time position

member service

financial products

sales support

account maintenance

customer service

mortgage loan originator

nmls registration

Work arrangement

• Weekend coverage required

Why this role

The role requires one to two years of sales or customer-service experience; prior financial or banking experience is preferred. A high school diploma or equivalent education or experience is required.

About the employer

KEMBA Financial Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.