Field Technician, Digital Office Equipment

Job overview

The Field Technician role is onsite at client locations in Madison, WI and across an assigned service territory; compensation is $45,000–$60,000 per year. Impact Networking provides office technology and managed services, with a stated focus on investing in people and delivering client service. The technician installs, repairs, and maintains digital office equipment to restore reliable performance for customers. Managing service calls, troubleshooting equipment, and communicating with clients supports dependable operations and a consistent service experience.

What you'll do

• Service, repair, and maintain digital office equipment at client locations
• install and troubleshoot multifunction printers and imaging devices
• diagnose mechanical, electronic, print-quality, and basic connectivity issues
• manage service calls and routes
• document work
• maintain parts, tools, and equipment
• communicate with clients
• collaborate with service and technical teams
• participate in training.

What we're looking for

Skills & competencies

field technician

madison wi

impact networking

full-time

$45k–$60k/year

digital office equipment

printer repair

copier maintenance

installation

troubleshooting

client service

assigned territory

technical training

travel required

Work arrangement

• Weekend coverage required

Benefits & perks

• Up to 20 days of PTO, seven paid sick days, 12+ paid holidays, paid parental leave, ongoing training and education reimbursement, 401(k) and retirement plans, financial advisory services, and health, disability, life, dental, and vision plans.

Why this role

Supports multifunction printing products from Konica Minolta, Kyocera, Ricoh, and HP; requires travel throughout an assigned service territory and ability to lift at least 50 pounds.

About the employer

Impact Networking is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.