Customer Care Representative, Remote

Job overview

The Customer Care Representative role is remote for applicants located in Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, or Wyoming. Compensation is not specified. Golden Customer Care provides customer support for health, wellness, beauty, and pet brands. The representative resolves customer questions about products, shipping, billing, and orders while maintaining accurate account records. The role supports customer satisfaction and retention through clear communication, problem-solving, and customer-first product conversations.

What you'll do

• Use multiple systems to resolve inquiries
• investigate and explain solutions to customer problems
• address complaints
• when applicable, discuss cancellation alternatives, offers, and promotions to support retention
• update customer information
• document requests and actions
• fulfill orders and provide order-status and shipping information
• meet contact center performance metrics
• share customer feedback with management
• follow communication procedures and policies.

What we're looking for

Skills & competencies

customer care representative

remote

customer support

contact center

order support

billing questions

customer retention

paid virtual training

golden customer care

minnesota

health and wellness brands

medical insurance

401(k) match

internet reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance at no cost for employee-only plans
• dependent premium coverage
• employee stock ownership plan
• 401(k) match up to 3.5%
• paid vacation, sick time, and holidays
• internet reimbursement
• and paid virtual training.

Why this role

Includes four to five weeks of paid virtual training, with a Monday–Friday training schedule of 8:00 a.m.–4:30 p.m. Mountain Time. Call center operating hours include both weekend days.

About the employer

Golden Customer Care is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.