Help Desk Analyst

Job overview

The Help Desk Analyst role is onsite in Newport Beach, California. The stated salary range is $60,000–$80,000 per year. The position supports employees’ technology needs at CalPrivate Bank, a relationship-centered bank serving communities and businesses. The analyst maintains reliable, secure, and efficient end-user technology by resolving service requests, supporting applications and devices, and documenting work. The role also helps users adopt technology, addresses recurring issues, and follows banking, privacy, and information-security requirements.

What you'll do

• Create, assign, prioritize, update, and resolve helpdesk tickets
• respond through the helpdesk phone line and other support channels
• troubleshoot applications, hardware, access, and end-user technology issues
• configure and maintain applications and devices
• coordinate tested patches and upgrades
• image, deploy, and support workstations
• travel to offices for deployments and troubleshooting
• prepare reports, train users, investigate recurring issues, maintain documentation, and follow security, access, change-management, banking, and compliance procedures. The posting specifies travel between regional offices as business needs require, including 50% travel.

What we're looking for

Skills & competencies

help desk analyst

newport beach ca

calprivate bank

it support

service desk

desktop support

ticketing system

hardware troubleshooting

software support

information security

banking compliance

$60k–$80k/year

50% travel

Work arrangement

• Weekend coverage required

Why this role

The posting requires prior helpdesk, service desk, desktop support, or similar experience and states that travel between regional offices is required, with 50% travel listed.

About the employer

CalPrivate Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.