Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Kissimmee, FL, with compensation of $16–$17 per hour. The agent is the first point of contact for hotel guests and supports their stay from check-in through check-out. The hotel’s stated mission is to raise the bar on relationships, reputation, and returns in hospitality. The role helps create a seamless guest experience by managing registration, reservations, payments, and guest inquiries. It also provides information about hotel amenities, dining, and directions while handling calls and requests.

What you'll do

• Greet guests, determine room needs and reason for visit, and manage registration.
• Provide information about hotel amenities, dining, and travel directions.
• Operate the hotel switchboard, answer questions, and transfer calls.
• Process check-ins, check-outs, and payments accurately.
• Take reservations by telephone, email, and in person, including group reservations.

What we're looking for

Skills & competencies

front desk agent

hotel guest services

kissimmee fl

fairfield inn & suites

$16–$17/hr

check-in and check-out

reservations

payment processing

guest information

switchboard

weekend availability

holiday availability

Work arrangement

• Weekend coverage required

Why this role

Flexible schedule availability, including weekends and holidays, is required. Hospitality or food-service experience is preferred but not required; applicants at all experience levels are welcome.

About the employer

Fairfield Inn & Suites Orlando Kissimmee/Celebration is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.