Entry-Level Contact Center Agent

Job overview

The Entry-Level Contact Center Agent role is listed in Las Cruces, NM; the posting does not specify whether the position is onsite, hybrid, or remote. Compensation is $12.65–$14.51 per hour. MCI provides customer experience and business process support for a range of clients, including government programs and recognizable brands. The agent handles inbound inquiries and outbound customer contacts to resolve service issues, provide support, and offer products or services. The role contributes to customer satisfaction through accurate documentation, first-contact problem solving, appropriate escalation, and adherence to program procedures and schedules.

What you'll do

• Handle inbound and outbound contacts professionally
• work toward first-call resolution
• research systems and coordinate with other departments
• document and process customer claims
• determine suitable customer options
• follow scripts, policies, and procedures
• protect confidential information
• escalate issues as needed
• attend meetings and training
• meet attendance and schedule requirements.

What we're looking for

Skills & competencies

entry-level contact center agent

las cruces nm

mci careers

full-time

customer service

inbound calls

outbound calls

technical support

inside sales

customer claims

first-call resolution

$12.65–$14.51/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Industry-leading training and advancement opportunities, including supervisor, trainer, talent acquisition, and operations management roles.

Why this role

Entry-level applicants are encouraged to apply, and the company provides training and describes advancement opportunities into supervisory, training, talent acquisition, and operations roles.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.