Field Customer Service Representative
Employment type
Full-time
Work setting
On-site
Location
Blue Bell, PA
Schedule
Day shift
Posted
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Job overview
The Field Customer Service Representative role is based in Blue Bell, PA, with customer site visits and walk-throughs. Compensation is not specified; the posting mentions a base salary without stating an amount. Coverall supports commercial cleaning franchise owners and their customers. The representative coordinates customer information between sales, operations, and franchise owners, handles customer concerns, and conducts site surveys and walk-throughs. The role helps ensure service needs are documented and communicated and supports account transitions, service agreements, and franchise-owner operations.
What you'll do
- Call franchise business owners and schedule customer walk-throughs
- conduct walk-throughs for new, returning, and changing-service customers
- survey national account properties and gather measurements
- provide customer service and coordinate responses with franchise owners
- document records and forms
- provide sales and financing options and paperwork for account and equipment purchases
- support service agreements
- answer billing questions
- recommend supplies and present the supply program.
What we're looking for
- Skills & competencies
- field customer service representativeblue bell pacoverall north americacommercial cleaningfranchise supportcustomer servicesite surveyscustomer walk-throughsnational accountssales supportvehicle reimbursementcell phone and laptopmedical dental disability life401(k)tuition assistance
- Work arrangement
- Weekend coverage required
Benefits & perks
- Vehicle reimbursement program
- cell phone and laptop
- medical, dental, disability, life, and 401(k) benefits
- paid holidays, vacation, and personal time off
- tuition assistance
- advancement opportunities.
Why this role
Requires reliable transportation, a valid driver’s license, proof of car insurance, and successful background check.
About the employer
Coverall North America is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 55adc2ad-8852-40f5-9b03-28911fb5ed67