Customer Success Manager
Compensation
$75k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Topeka, KS
Schedule
Day shift
Posted
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Job overview
The Customer Success Manager is a remote-eligible position based in Topeka, KS, with a salary range of $75,000 to $100,000. This role supports Cleo's customer lifecycle management. This position manages a portfolio of accounts to ensure customer retention and expansion. The manager is responsible for building relationships, delivering business reviews, and driving platform adoption to help customers achieve their business outcomes.
What you'll do
- Manages a portfolio of 30+ accounts.
- Conducts quarterly business reviews.
- Builds customer relationships to promote loyalty.
- Translates customer goals into success plans.
- Records interactions in Salesforce and Planhat.
- Identifies upsell and cross-sell opportunities.
- Monitors customer health indicators.
What we're looking for
- Skills & competencies
- full-timeday shifttopeka kscustomer successsaasaccount managementretentionexpansionsalesforceremote-eligible$75k-$100k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Healthcare, dental, vision, 401k match, flexible PTO, and paid parental leave.
About the employer
Cleo is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-2022.00
You'll be redirected to the employer's application page.
Listing ID: 55956a9e-8b95-4174-865a-1a40e04de67c