Shift Lead

Job overview

Compensation is $18–$0 per hour. The Shift Lead role is onsite in Berkley, MI. House of Dank describes itself as a growing cannabis company in the Michigan market with community partnerships and support for local initiatives. The Shift Lead helps oversee daily retail operations and supports the Store Manager by guiding employees and addressing customer service issues. The role contributes to an organized sales floor and consistent customer service across walk-in, curbside, delivery, and inventory teams.

What you'll do

• Assist walk-in team members with customer service issues, including product questions and pricing concerns
• escalate exchanges, returns, and exceptional issues to higher store management
• help oversee daily tasks and sales-floor organization
• assist the Store Manager in monitoring walk-in, curbside, delivery, and inventory employees
• mentor, motivate, and coach employees
• and assist departments as needed.

What we're looking for

Skills & competencies

shift lead

berkley mi

house of dank

cannabis retail

customer service

sales floor

team leadership

employee coaching

metrc

dutchie

leaflogix

open availability

Work arrangement

• Weekend coverage required

About the employer

House of Dank Holdings, LLC is hiring for this role. Industry: Used Merchandise Retailers. Sector: 45.