Manager, Airport Customer Care - Miami
Employment type
Contract
Work setting
On-site
Location
Miami, FL
Schedule
Day shift
Posted
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Job overview
The Manager, Airport Customer Care is a contract role based in Miami, FL. This position manages customer-related activities at the airport to ensure high levels of satisfaction and operational performance. This role exists to oversee day-to-day customer service operations, including ticket counter and gate activities. The manager leads and develops frontline teams to achieve operational targets and maintain safety and security standards.
What you'll do
- Oversee ticket counter and gate operations.
- Ensure efficient use of resources to meet performance targets.
- Enforce company and departmental procedures.
- Monitor and analyze trends to achieve on-time performance.
- Mentor and develop employees.
What we're looking for
- Skills & competencies
- contractday shiftmiami flairport managementcustomer serviceaviationoperationsleadershipstaffingon-time performance
- Work arrangement
- Weekend coverage required
Benefits & perks
- Travel perks, health benefits, 401(k) program, and wellness programs.
Why this role
Contract position; requires rotating shifts including nights, weekends, and holidays.
About the employer
American Airlines is hiring for this role. Industry: Other Airport Operations. Sector: 48.
Additional details
- Industry sector
- 48
- Industry
- Other Airport Operations
- Occupation code
- 11-3012.00
You'll be redirected to the employer's application page.
Listing ID: 5594d6bd-9183-409d-9363-9bd97d41165b