Customer Service Specialist – Public Transit

Job overview

The Customer Service Specialist – Public Transit role is onsite in Manhattan, KS. Pay is $14–$17 per hour. The role supports Flint Hills Area Transportation Agency’s mission to provide and promote high-quality transit services to Flint Hills communities. The specialist assists riders and bus operators, monitors vehicles and routes, schedules rides, and communicates operational information. The work supports safe, reliable public transportation across the agency’s service area.

What you'll do

• Communicate with bus operators and the public using radio, telephone, and computer equipment
• direct and monitor vehicles and routes
• report traffic and weather issues
• communicate work assignments
• liaise between operators and mechanics
• schedule rides and answer service questions
• manage vehicle-tracking software
• maintain files and records
• provide information to internal teams.

What we're looking for

Skills & competencies

customer service specialist

manhattan ks

ata bus

public transit

rider support

vehicle monitoring

route coordination

ride scheduling

radio communication

variable schedule

$14–$17/hr

microsoft office

Work arrangement

• Weekend coverage required

Why this role

Full-time position with variable scheduling based on operational needs; shifts may include weekdays, weekends, mornings, and evenings; requires a high school diploma or equivalent and two years of customer service experience.

About the employer

Flint Hills Area Transportation Agency (aTa Bus) is hiring for this role. Industry: Bus and Other Motor Vehicle Transit Systems. Sector: 48.