Service Manager

Job overview

The Service Manager role is onsite in Lutherville-Timonium, MD, with compensation of $95,000–$110,000 per year; additional incentive pay may be available. Miner provides service and equipment solutions, including emergency maintenance, equipment analysis, and preventive maintenance for customers’ warehousing and materials management operations. The manager leads support staff, including field service technicians, and coordinates staffing, schedules, training, and service quality. The role helps resolve personnel and service issues, monitor performance, and advance customer and business goals through effective field service operations.

What you'll do

• Communicate expectations and monitor job results
• establish and enforce service standards and procedures
• recruit, select, train, coach, and support staff
• resolve personnel and service problems
• coordinate schedules and assignments
• monitor work progress and report results
• maintain a safe, clean, and organized work environment
• mentor technicians and facilitate new employee training
• manage multiple communication channels
• monitor technician reports and performance measures.

What we're looking for

Skills & competencies

service manager

full-time

lutherville-timonium md

miner ltd

field service

technician leadership

dock and door industry

service operations

team management

$95k–$110k

incentive opportunities

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Full benefits package starting day one, including medical, dental, vision, 401(k) with match, company-paid life insurance and disability coverage, PTO, paid holidays, training, mentoring, and advancement opportunities.

Why this role

Requires dock and door industry experience and experience managing service personnel. Benefits include medical, dental, vision, 401(k) with match, company-paid life insurance and disability coverage, paid time off, holidays, training, mentoring, and advancement opportunities.

About the employer

Miner, LTD is hiring for this role. Industry: Nonresidential Property Managers. Sector: 53.