Systems Administrator — Tier 2 Desktop Support

Job overview

Systems Administrator — Tier 2 Desktop Support is an onsite role in Springfield, VA. Compensation is not specified. The position supports WCBinc’s intelligence customer activities at NCE. The role provides deskside support for end-user devices, resolving incidents and fulfilling installation, move, add, change, and disposal requests. It helps users access IT systems, maintains device and software inventory, and coordinates with engineering teams when issues require escalation.

What you'll do

• Support implementation, maintenance, and troubleshooting of IT systems
• unpack and set up end-user devices
• resolve incidents through completion and coordinate Tier 3 escalations
• install application software using scripted packages
• manage software and device inventory
• support network and local printers
• assist users with IT systems
• provide basic hardware and software training
• maintain documentation and SOPs
• track and resolve tickets and service requests in ServiceNow
• identify process improvements.

What we're looking for

Skills & competencies

systems administrator

tier 2 desktop support

deskside it

end-user devices

servicenow

incident troubleshooting

springfield va

wcbinc

onsite

full-time

it support

tier 3 escalation

Work arrangement

• Weekend coverage required

Why this role

Supports intelligence customer activities and a range of end-user equipment, including secure tablets and laptops, VoIP devices, desktop video teleconferencing, and removable media.

About the employer

WILLIAM C BROWN INC (WCBinc) is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.