Director, Housekeeping

Job overview

The Director, Housekeeping is an onsite position located in Centralia, WA. The annual base salary range is $90,000 - $105,000, supporting the guest services and housekeeping department at Great Wolf Lodge. This senior level position is responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll, ensuring guest and employee satisfaction is achieved while maintaining profitability.

What you'll do

• Develop detailed, realistic, and comprehensive plans that support organizational objectives
• Fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports
• Manage the daily activities of the Housekeeping and Laundry department
• Provides supervision to Laundry pack members
• Participate and collaborate on cross-functional teams
• Monitor, manage and respond to guest comments
• Conduct investigative actions with guests, where necessary, for guest service and liability claims
• Develop, implement, and monitor schedules for the housekeeping operation
• Manages room expeditor software program (REX)
• Participates in the Manager-On-Duty (MOD) program
• Recruiting, hiring, training, and evaluating team member performance
• Plan and implement staff training and development programs.

What we're looking for

Skills & competencies

full-time

day shift

centralia wa

great wolf lodge

housekeeping

director

management

leadership

$90k-$105k

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Why this role

Native Americans receive preference in accordance with Tribal Law.

About the employer

Great Wolf Lodge is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.