Senior Program Manager, Federal IT Support

Job overview

The Senior Program Manager role is listed in Ashburn, VA, with a hybrid-remote designation in the posting. Compensation is not specified. The role leads a federal IT support contract serving the United States Patent and Trademark Office. The manager oversees service desk, contact center, executive support, equipment request fulfillment, advanced problem resolution, and knowledge management. The role is accountable for contract performance, customer satisfaction, staffing, service levels, quality, security, financial execution, and continuity of operations.

What you'll do

• Direct contract operations across supported IT functions
• lead team managers and support personnel
• manage staffing and workforce planning
• monitor service performance and SLAs
• oversee customer experience, corrective actions, and continuous improvement
• manage funding, labor, and expenditures
• oversee quality controls, security, compliance, reporting, governance, and continuity planning
• evaluate emerging technologies and AI-enabled service capabilities.

What we're looking for

Skills & competencies

senior program manager

omniscius consulting

ashburn va

hybrid remote

federal it support

uspto

service desk

contact center

contract management

sla management

cybersecurity compliance

workforce leadership

Work arrangement

• Weekend coverage required

Why this role

The posting describes geographically dispersed teams working in onsite, remote, and hybrid environments; it does not specify this role’s exact work arrangement beyond a hybrid-remote designation.

About the employer

Omniscius Consulting is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.