Senior Regional Manager

Job overview

The Senior Regional Manager role is onsite in Attleboro Falls, MA. Compensation is not specified. The role supports client facilities operations by coordinating service partners and regional account performance. The manager oversees service delivery and partner relationships across an assigned portfolio, resolving operational issues and ensuring contracted work meets client expectations and service-level requirements.

What you'll do

• Manage service partner performance against scopes of work and service-level agreements
• review work orders and inspections
• build relationships with location and corporate facilities managers
• use company technology tools
• develop seasonal plans with the Regional Director
• source sites and identify equipment needs
• oversee snow- and landscape-season service
• manage partner and customer relationships, payment questions and escalations
• validate services
• support partner procurement and compliance.

What we're looking for

Skills & competencies

senior regional manager

regional operations

facilities services

service partner management

client relationships

service-level agreements

work orders

seasonal operations

attleboro falls ma

case fms

escalation support

full-time

Work arrangement

• Weekend coverage required

Why this role

Requires frequent availability by phone, email and text for escalations and ongoing operational needs. The role works with account managers, a Regional Director and Partner Relations.

About the employer

Case FMS, LLC is hiring for this role. Industry: Other Services to Buildings and Dwellings. Sector: 56.