TechEdge Service Coordinator

Job overview

TechEdge Service Coordinator This is an onsite position in Rochester, NY, with a salary range of $23.17 - $30.13 per hour. Patterson is a partner that cares about your success, known for its talented people and people-first culture. This role is responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service, managing resources efficiently and effectively for all scheduled service.

What you'll do

• Triages calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled service.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
• Reconciles various CRM reports on a monthly basis.
• Works closely with the Branch Procurement Specialist(s) with resource and project planning.
• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
• Performs other service coordinator duties as assigned.

What we're looking for

Education

Associates degree or higher preferred

Experience

Associates degree or higher preferred or 2-5 years equivalent industry experience

Skills & competencies

service coordinator

techedge

patterson

rochester ny

full time

dispatching

scheduling

customer service

organization

microsoft 365

sap crm

Benefits & perks

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program, 401(k) Match Retirement Savings Plan, Paid Time Off (PTO), Holiday Pay & Floating Holidays, Volunteer Time Off (VTO), Educational Assistance Program, Full Paid Parental and Adoption Leave, LifeWorks (Employee Assistance Program), Patterson Perks Program

About the employer

Patterson is hiring for this role. Industry: Machine Tool Manufacturing. Sector: 33.