Manager Call Center Operations
Compensation
$137k – $224k /yr
Employment type
Full-time
Work setting
On-site
Location
Melville, NY
Schedule
Day shift
Posted
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Job overview
The Manager Call Center Operations is a hybrid role based in Melville, NY, with a salary range of $137,000 - $224,400 per year. This position manages call center operations for PSEG Long Island. This role exists to lead a team of supervisors and staff in delivering a positive customer experience across voice and digital channels. The manager contributes to the company's goals by ensuring performance metrics are met, managing budgets, and driving process improvements to enhance customer satisfaction.
What we're looking for
- Skills & competencies
- full-timeday shiftcall center managermelville nyhybridcustomer operationsleadershipperformance managementenergyutility
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k) with match, tuition reimbursement, paid time off
About the employer
PSEG Long Island is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 11-1021.00
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Listing ID: 55372226-09b6-44ef-997e-31b891c0fcf3