Major Incident Manager

Job overview

The Major Incident Manager role is onsite in Vancouver, WA. Compensation is not specified. The role coordinates major incident response and service restoration.

What you'll do

• Activate the Major Incident Management process for P1 or high-impact P2 events
• lead the command bridge and coordinate engineering, infrastructure, application, and vendor teams
• prioritize restoration and workarounds
• provide scheduled stakeholder updates and escalate stalled resolutions
• transition restored incidents to Problem Management
• facilitate post-incident reviews
• authorize and log emergency change requests
• track MTTD, MTRS, and SLA compliance
• refine playbooks and workflows.

What we're looking for

Skills & competencies

major incident management

crisis command

incident response

p1 incidents

p2 incidents

service restoration

itil change management

executive communications

vancouver wa

yantran llc

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, dental, life and disability insurance
• paid time off, including holidays, parental leave, and sick leave as required by law.

Why this role

Focus on crisis command, service restoration, and ITIL-aligned incident governance.

About the employer

Yantran LLC is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.