Workforce Manager, Employer Services

Job overview

The Workforce Manager, Employer Services role is hybrid and may be based in Austin, TX, New York City, King of Prussia, PA, or Scottsdale, AZ. Annual base salary is $80,000–$95,000; the role is also eligible for the company bonus pool and new-hire equity. The position supports Vestwell’s Employer Service team, which serves retirement plan sponsors, payroll administrators, and partners.

What you'll do

• Forecast call, email, and case volumes
• model staffing and hiring needs
• build schedules and adjust staffing in real time
• manage skill-based routing and queue priorities
• report service levels and workforce metrics
• present staffing recommendations
• administer workforce and case-management tools
• document policies
• and identify automation and process improvements while protecting confidential data.

What we're looking for

Skills & competencies

workforce manager

employer services

hybrid

vestwell

austin tx

new york city

king of prussia pa

scottsdale az

$80k–$95k

forecasting

capacity planning

contact center operations

401(k) services

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive health benefits
• generous time off
• hybrid work model
• 401(k) plan
• bonus pool eligibility
• new-hire equity eligibility.

Why this role

The role requires 5+ years of workforce management, forecasting, or capacity-planning experience in a contact center or service environment, including multichannel queues and advanced Excel/WFM tools.

About the employer

Vestwell is hiring for this role. Industry: Financial Transactions Processing, Reserve, and Clearinghouse Activities. Sector: 52.