Customer Retention Specialist — State Farm Agent Team Member

Job overview

The Customer Retention Specialist role is onsite in Dayton, OH. The posting lists a salary range of $40,000–$50,000 per year, plus performance-based incentives. Nathan Baker State Farm serves Huber Heights and surrounding communities, aiming to combine strong customer service with agency growth. The specialist supports customers with insurance needs while reviewing accounts, identifying coverage opportunities, and conducting proactive outreach. The role helps prevent cancellations, develop customer relationships, and contribute to the agency’s sales and retention goals.

What you'll do

• Help customers with billing, policy changes, account questions, and general insurance needs
• handle incoming calls, texts, and emails
• assist with underwriting requests and follow-up
• help customers navigate claims questions and connect them with resources
• review accounts for missing coverage and quote additional products
• follow up with customers and prospects
• schedule insurance and account reviews
• contact customers about account changes and concerns
• help prevent cancellations and improve retention
• follow up on pending applications, documents, and account needs.

What we're looking for

Skills & competencies

customer retention specialist

state farm agent team member

dayton oh

customer service

account development

inside sales

insurance

customer retention

proactive outreach

ohio property and casualty license

full-time

$40k–$50k/year

performance-based incentives

Work arrangement

• Weekend coverage required

Benefits & perks

• Opportunity for advancement
• paid time off
• 401(k)
• 401(k) matching
• performance-based bonus
• company parties.

Why this role

An Ohio Property and Casualty insurance license is required; candidates without a current license may be considered if willing and able to obtain it. Insurance experience is helpful but not required.

About the employer

Nathan Baker - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.