Retention Specialist — In-Office

Job overview

The Retention Specialist role is onsite in Baton Rouge, LA, Monday through Friday. Compensation is commensurate with experience; no numeric amount is specified. The role supports subscriber loyalty for The Advocate by addressing account and service concerns and helping customers find value in their subscriptions.

What you'll do

• Handle inbound and outbound retention calls and communications
• engage subscribers considering cancellation
• identify cancellation reasons and present appropriate solutions
• resolve account, billing, delivery, login, app, and digital access concerns when possible
• document interactions and account changes
• coordinate with internal teams
• meet performance and service goals
• and report recurring issues and customer trends.

What we're looking for

Skills & competencies

retention specialist

in-office

baton rouge la

capital city press

the advocate

subscriber retention

customer service

inbound and outbound calls

account support

billing and delivery issues

crm systems

monday–friday

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life, short-term disability, and long-term disability insurance
• paternity leave
• paid time off
• and 401(k) retirement savings with company match.

About the employer

Capital City Press is hiring for this role. Industry: Web Search Portals and All Other Information Services. Sector: 51.