Bilingual Multi-Location Customer Service Specialist (Spanish)

Job overview

The Bilingual Multi-Location Customer Service Specialist (Spanish) is an onsite role based in Frankfort, IL. The pay for this position starts at $19.75 per hour, supporting the Sherwin-Williams retail store team in delivering high-quality service and product solutions. This role exists to provide exceptional customer service and support sales goals by assisting wholesale and retail clients. The specialist is responsible for product recommendations, transaction processing, and maintaining store standards to ensure client satisfaction and operational success.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

full-time

day shift

frankfort il

spanish

customer service

retail

sales

sherwin-williams

onsite

$19.75/hr

weekend required

no on-call

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, personal leave, paid parental leave, medical leave, vacation, holidays.

Why this role

Bilingual (Spanish) required; Multi-location; Onsite at Store #3265 and Homer Glen Store 3430; $19.75/hr.

About the employer

Sherwin-Williams is hiring for this role. Industry: Paint and Wallpaper Retailers. Sector: 44.