Patient Relations Specialist

Job overview

The Patient Relations Specialist role is onsite in Cottonwood, AZ. Pay is $33.23–$49.71 per hour. The specialist supports Northern Arizona Healthcare’s Patient Relations Department across inpatient and outpatient facilities. The role investigates and resolves patient concerns, supports patients and families, and documents service recovery and patient relations work. By reviewing complaint and satisfaction data and sharing improvement opportunities, the specialist contributes to service excellence and better patient experiences.

What you'll do

• Communicate with patients, families, care teams, and leadership
• educate patients, families, and staff
• prepare written responses
• investigate complaints with relevant departments
• review patient records in EMR systems
• share complaint and grievance data and improvement opportunities
• report safety incidents and follow applicable regulations and policies.

What we're looking for

Skills & competencies

patient relations specialist

patient advocacy

patient experience

healthcare

cottonwood az

northern arizona healthcare

complaint resolution

grievance investigation

service recovery

patient satisfaction

$33.23–$49.71/hr

Work arrangement

• Weekend coverage required

About the employer

Northern Arizona Healthcare Corporation is hiring for this role. Industry: General Medical and Surgical Hospitals. Sector: 62.