Seasonal Retail Store Customer Service Representative

Job overview

The Seasonal Retail Store Customer Service Representative role is onsite at WeatherTech Direct’s factory store in Bolingbrook, IL. The schedule varies and includes one or both weekend days; full-time hours fall between 8:00 AM and 7:00 PM, with day, evening, night, weekend, and holiday hours possible. Pay is $22.50 per hour. The feed lists Broomfield, CO, but the job description identifies the work site as Bolingbrook, IL. The representative supports customer satisfaction by providing product information and service in person, by phone, and by email. Processing orders, exchanges, and returns and recommending products helps address customer needs and support store sales.

What you'll do

• Provide customer service in the factory showroom
• communicate with customers by telephone and email
• process orders, exchanges, and returns according to department policies
• recommend and upsell products based on customer information and needs
• provide management with feedback about service failures or customer concerns
• work varied day, evening, night, weekend, and holiday hours.

What we're looking for

Skills & competencies

seasonal retail

customer service representative

retail store

factory showroom

customer orders

returns and exchanges

product recommendations

bolingbrook il

weathertech

$22.50/hr

weekend and holiday hours

telephone and email support

Work arrangement

• Weekend coverage required

Why this role

Seasonal position requiring three to five years of telephone-based customer service or retail sales experience. The description names Bolingbrook, IL as the factory-store location, while the feed location is Broomfield, CO.

About the employer

WeatherTech is hiring for this role. Industry: All Other Health and Personal Care Retailers. Sector: 45.