Key Holder — Burlington Mall

Job overview

The Key Holder role is onsite at Burlington Mall in Burlington, MA. Compensation is described as determined by work location, knowledge, skills, and competencies; no numeric pay range is specified. The role supports Psycho Bunny’s retail store and sales culture. The key holder helps achieve store sales, key performance indicator, and profitability goals while maintaining a consistently high customer experience. The role combines customer engagement, team development, inventory and loss-prevention oversight, merchandise execution, and visual presentation.

What you'll do

• Build customer loyalty through engagement and customer contact capture
• assist with recruiting, training, developing, and succession planning for team members
• maintain product knowledge and support team product knowledge
• manage payroll control and service-driven scheduling
• analyze customer profiles, buying trends, and competitive information
• monitor loss prevention, inventory, and shrink
• oversee merchandise transfers
• communicate merchandise opportunities to the store manager
• maintain visual directives and store presentation
• execute OSHA requirements
• collaborate with team members and perform other duties as required.

What we're looking for

Skills & competencies

key holder

retail leadership

burlington mall

burlington ma

customer experience

sales culture

inventory management

loss prevention

visual merchandising

team development

flexible schedule

psycho bunny

Work arrangement

• Weekend coverage required

Benefits & perks

• Merchandise discount and growth opportunities.

Why this role

Requires at least one year of retail management experience and a flexible schedule including nights, weekends, and holidays. Offers a merchandise discount and growth opportunities.

About the employer

Eighteen Hundred Inc. is hiring for this role. Industry: Unclassified (placeholder). Sector: 99.