Client Solutions & Support Coordinator – Remote

Job overview

The Client Solutions & Support Coordinator – Remote role is fully remote. The hourly pay range is $22.45–$23.92. Contributor Development Partnership supports public media organizations with outsourced marketing, data analytics, fundraising, and technology services; it reports delivering more than $1 billion in membership revenue for participating local organizations.

What you'll do

• Review client support requests, identify issues across platforms including RevolutionCRM, and provide recommendations and solutions
• manage client expectations and support-ticket service-level agreements
• participate in ticket prioritization meetings
• document common issues and resolutions
• organize client and internal documentation
• attend stakeholder and client meetings
• escalate potential issues and suggest process improvements.

What we're looking for

Skills & competencies

client solutions & support coordinator

remote

contributor development partnership

client support

support tickets

revolutioncrm

technical troubleshooting

client success

knowledge base

service-level agreements

public media

$22.45–$23.92/hour

Work arrangement

• Weekend coverage required

Why this role

A bachelor’s degree or equivalent work experience is preferred, and recent graduates are encouraged to apply. The role emphasizes client service, technical troubleshooting, clear communication, and collaboration.

About the employer

Contributor Development Partnership, PBC is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.