Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Palm Beach, FL, with pay of $22 per hour. Palm House is a luxury hospitality destination focused on personalized guest service and an inclusive workplace. As a member of the Front Office team, the agent manages guest arrivals, stays, and departures while providing attentive service and resolving concerns. The role coordinates with hotel departments to support a seamless guest experience and uphold Palm House and Forbes Travel Guide standards.

What you'll do

• Welcome guests and provide personalized service
• recognize returning guests and VIPs
• respond to inquiries and resolve concerns
• process check-ins and check-outs
• verify reservations, payments, room assignments, and preferences
• coordinate luggage, transportation, and accommodations
• process room changes and billing adjustments
• provide hotel and local recommendations
• manage reservations and guest records
• complete reports, cash handling, and shift audits
• coordinate with other departments.

What we're looking for

Skills & competencies

front desk agent

front office

luxury hospitality

guest services

check-in and check-out

concierge support

palm beach fl

palm house

$22/hr

guest experience

forbes travel guide standards

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Ongoing education and professional development, leadership development, and career advancement opportunities.

Why this role

Requires a high school diploma or GED and at least one year of guest-facing hospitality experience; flexible schedules include weekends, evenings, holidays, and special events.

About the employer

LR PALM HOUSE LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.