Customer Relations Representative, State Farm Agent Team Member

Job overview

The Customer Relations Representative role is onsite in Apex, NC, and pays $40,000–$60,000 per year. Brian Hicks - State Farm Agent’s agency serves the community by helping people protect their assets and income through trusted, personalized solutions. The representative supports agency growth and customer retention by resolving inquiries, maintaining accurate records, and coordinating with colleagues. The role also anticipates community members’ needs and helps deliver responsive customer experiences.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update customer records
• assist with customer retention strategies
• coordinate with other departments to support customer satisfaction.

What we're looking for

Skills & competencies

full-time

customer relations representative

state farm agent team member

customer service

customer inquiries

issue resolution

customer records

customer retention

apex nc

brian hicks state farm agent

$40k–$60k

401(k) matching

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Team lunches
• birthday off
• holidays off
• performance bonus
• flexible schedule
• paid time off
• 401(k) matching
• training and development
• advancement opportunities.

Why this role

The agency lists paid time off, 401(k) matching, training and development, advancement opportunities, team lunches, and a birthday off.

About the employer

Brian Hicks - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.